By Lizza Vanderbilt
The international call center industry has been expanding rapidly in recent years, and more and more companies are outsourcing some of their operations to to third parties located in other countries and areas of the world. Some of the countries with the biggest call center operations include India, the Philippines, Hungary and the Czech Republic. Dubai, too, has a burgeoninc call center industry, and this is growing along with the rest of the city's other industries.
Business process outsourcing or BPO means just that: outsourcing a business process such as certain customer services. The job doesn't require extensive educational and professional experience; in fact, it's a good entry point into the information technology industry for most people. And it doesn't pay badly either; salaries for call centre agents in Dubai can range from 2,000 to 8,000 dirhams monthly. But be realistic; if you're new to the profession you can't expect to receive top-tier salaries - even in Dubai. However, there are other perks that can come with the job, not the least of which are health insurance and generous leave or time off. Plus, of course, there's the added thrill of working in a foreign country, and in a city that is in the midst of so much growth.
There are more than a few call center companies in Dubai that are hiring both foreign and local agents. Some of these call centres require their agents to be fluent in Arabic as well as in English; but even if you don't speak Arabic there's no reason why you should scrap your plans for finding a job there. Fluency in written and spoken English will serve you well since there are many call centers in Dubai who provide services for companies that have only English-speaking customers. A call center agent's job of interacting with these customers won't really require them to be fluent in a language other than English.
There are many other aspects of finding and getting a call centre job in Dubai. If you do your research - and it's much easier to accomplish that now, thanks to the Internet - and work on your communication and problem-solving skills, you'll find it easier to call Dubai your new workplace.
The international call center industry has been expanding rapidly in recent years, and more and more companies are outsourcing some of their operations to to third parties located in other countries and areas of the world. Some of the countries with the biggest call center operations include India, the Philippines, Hungary and the Czech Republic. Dubai, too, has a burgeoninc call center industry, and this is growing along with the rest of the city's other industries.
Business process outsourcing or BPO means just that: outsourcing a business process such as certain customer services. The job doesn't require extensive educational and professional experience; in fact, it's a good entry point into the information technology industry for most people. And it doesn't pay badly either; salaries for call centre agents in Dubai can range from 2,000 to 8,000 dirhams monthly. But be realistic; if you're new to the profession you can't expect to receive top-tier salaries - even in Dubai. However, there are other perks that can come with the job, not the least of which are health insurance and generous leave or time off. Plus, of course, there's the added thrill of working in a foreign country, and in a city that is in the midst of so much growth.
There are more than a few call center companies in Dubai that are hiring both foreign and local agents. Some of these call centres require their agents to be fluent in Arabic as well as in English; but even if you don't speak Arabic there's no reason why you should scrap your plans for finding a job there. Fluency in written and spoken English will serve you well since there are many call centers in Dubai who provide services for companies that have only English-speaking customers. A call center agent's job of interacting with these customers won't really require them to be fluent in a language other than English.
There are many other aspects of finding and getting a call centre job in Dubai. If you do your research - and it's much easier to accomplish that now, thanks to the Internet - and work on your communication and problem-solving skills, you'll find it easier to call Dubai your new workplace.
If you want to cultivate new work skills or expand the ones you already have, it might be a good idea to consider working in Dubai for that. Whether you want to explore hotel jobs in Dubai or get your feet wet in the VoIP industry by applying for call call center jobs in Dubai, there are resources such as this article to help you out.
